VisioGen is the after-hours voice of your practice. It answers patients in seconds, escalates anything urgent to your team, and a ZEISS-trained optometrist approves every reply before it's sent.
Here is everything that happens between your patient's question and your practice — a guardrail at every step, and a licensed optometrist before the send.
A branded chat widget on your own website. No app to download, no friction for the patient.
An ophthalmology-scoped, grounded model drafts the reply — answers come from your practice's approved knowledge, not open-ended guesses.
Before anything else, every message is screened for red-flag intent. This is the emergency-triage guardrail.
A ZEISS-trained optometrist reads the draft, edits it into your practice's voice, and approves it. Nothing reaches a patient without this step.
The optometrist's sign-off is what carries the clinical responsibility — not an autonomous model.
The verified reply reaches the patient in under 10 seconds, day or night — around the clock.
The contact and a structured clinical summary land in your portal and inbox — ready for your ophthalmic EHR.
Not a wall of voicemails. A short, sorted list of people who already trust you — informed, reassured, ready for their exam.
Putting AI near your patients raises fair questions: safety, control, the edge cases, and whether it fits the systems you already run. Here's how VisioGen answers each — with a ZEISS-trained optometrist behind every reply.
"What if it makes something up and says the wrong thing under my name?"
It's scoped to eye care and grounded in your own approved answers, so it doesn't improvise. And a ZEISS-trained optometrist approves every reply before it sends. It never diagnoses.
"What about the urgent cases — the ones a bot should never touch?"
Anything urgent or outside its lane is caught and escalated to your team, with an urgent-care nudge to the patient. The guardrails are built in, not an optional setting.
"Do I stay in control of what it says — and does it fit how we run the clinic?"
You set the voice and the boundaries, and you see every conversation. It works around your hours and OD schedule, and hands clean, ready-to-book leads to your front desk.
"Will it actually work with our patient-management and EHR systems?"
It connects to the tools you already run — like ModMed / EMA and Epic Kaleidoscope — with a roughly 30-minute setup and nothing to rip out.
Premium procedures are considered purchases. Patients research late, compare two or three practices, and book with whoever answers first, credibly.
The questions come at 11 p.m., on a phone, mid-decision. Answer then, or answer someone else's patient.
Cost, candidacy, recovery, insurance — the same questions on repeat, pulling staff from patients in the chair.
One wrong clinical answer under your name is a liability you can't take. So the safe move has been to stay quiet.
You're already paying for the clicks. Most of them land when the desk is closed. Move the sliders to your own numbers.
Assumes 58% of inquiries arrive outside clinic hours and a ~51% inquiry-to-qualified-lead rate, from VisioGen's April–December 2025 U.S. pilot. Your practice, your numbers.
Real questions VisioGen handles for premium eye-care practices. Pick one to see how it replies — and what it does next.
Aggregate results from U.S. premium ophthalmology practices across the nine-month pilot. Every response reviewed by a ZEISS-trained optometrist before delivery.
"Unlike fully automated chatbots, VisioGen requires human review before any patient-facing response. That gives us the speed of AI with the oversight needed for clinical safety, tone, and compliance — essential to protecting our brand."
"It not only helps us capture and convert more leads, it also minimises call interruptions by answering common inquiries instantly."
"Every inquiry is documented and each response recorded. That transparency has made our intake far more reliable and accountable."
"The immediate, accurate answers our prospects need have significantly improved the readiness of the leads we call."
"An extremely useful tool for a busy refractive practice. Quick, useful, and tailored to the specifics of your practice."
"Patients get high-intent questions answered instantly, and it helps us identify non-candidates early. The ones who come in are better prepared."
"A clear step toward the future of patient communication — speed for patients, control for us."
Enterprise-grade where it counts, deliberately light everywhere else. A product you can try without a committee.
A 20-minute walkthrough with a real OD-verified interaction — run against the questions your practice actually gets at midnight.